Analisis Kepuasan Pengguna Aplikasi Google Meeting Menggunakan Metode End user Computing Satisfaction (Studi Kasus: Universitas Amikom Purwokerto)

Setyadi, Dumawan Nur (2021) Analisis Kepuasan Pengguna Aplikasi Google Meeting Menggunakan Metode End user Computing Satisfaction (Studi Kasus: Universitas Amikom Purwokerto). Other thesis, Universitas Amikom Purwokerto.

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Abstract

The rapid development of technology will encourage people to improve their technological capabilities. As an institution, Amikom University Purwokerto implements an online learning system by utilizing the google meeting application. The problem that exists in the google meeting at Amikom University Purwokerto is that there are still users, namely students who have difficulty using it. The purpose of this study was to determine and analyze the results of the evaluation of user satisfaction from the use of google meetings at Amikom University Purwokerto on the variables of content, accuracy, format, ease of use, and timeliness. Researchers will evaluate user satisfaction from google meetings using the End User Computing Satisfaction (EUCS) method. The sample used in this study amounted to 100 people taken from a population of active students and lecturers at Amikom University, Purwokerto. In collecting questionnaire data, researchers used a google form link to be distributed to respondents. The results of the proposed hypothesis test there are 3 variables that indicate the hypothesis is accepted and has a significant influence, namely the variables of content (content), accuracy (accurate), and ease of use (ease of use). Format and timeliness variables have no effect on user satisfaction. Keyword: Evaluation, EUCS, System, E-Learning

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