DESAIN DAN IMPLEMENTASI MODEL FITUR PELAYANAN PADA MITRA TRAVEL PURWOKERTO BERBASIS WEBSITE

Travel is one of the transport human needs every day used to do an activity in the modern. Mitra Travel is a travel centers where the system applied are still using a conventional manner in the activities of the box office as well as the search for a timetables for passengers that is through the outlet / counter and by the phone only. How to have been less effective both in term of time and the costs because it can happen a mismatch between the desire of customers in the hours departure or even the ticket have sold out. Informed and not limited by distance and time is needed by the subscribers, for that companies should use the media there are facilities with a website or mobile. Hence, to improve the service he made the reservation based website so customers do not have to go to the office or call to order tickets. Methods used in this study using data collection method is interview observation, kuesioner and the literarure study. Method of development system used in Extreme Programming. The result of this study there are some features such as data processing customer and ticket selling online. Conclusion can taken of the research is software that can be created and improve the quality of service and image of companies.