EVALUASI TATA KELOLA SISTEM INFORMASI MENGGUNAKAN KERANGKA KERJA COBIT 5 (Studi Kasus: Bagian Layanan Tabungan Bank Muamalat KC Purwokerto)

This study aims to evaluate the governance of information systems to measure the extent to which the level of information system governance capabilities in the service saving in PT. Bank Muamalat KC Purwokerto in order to be able to take effective action such as improvements on the application of IT that is considered less appropriate with the job description with the making of recommendations. This study evaluates the governance of information systems using the COBIT 5 framework that focuses on the process domains of MEA01, MEA02 and MEA03. This study uses data collection methods such as interviews, literature studies, documentation and questionnaires in accordance with the framework of COBIT 5. The evaluation of governance information system of the service division of Bank Muamalat KC Purwokerto from the calculation of capability level reached 3.33 which means it is at the level 3 ie Established Process. By being at level 3 it can be concluded that the process of optimizing IT services in Bank Muamalat KC Purwokerto generally good, where the services provided to customers are in accordance with the procedures of implementation (SOP) in the collection of funds, channeling of funds and services.