PERENCANAAN STRATEGIS SISTEM INFORMASI DALAM MENUNJANG PELAYANAN RUMAH SAKIT (Studi Kasus : RSIA Bunda Arif Purwokerto)

RSIA Bunda Arif in the implementation of health services has implemented a hospital management information system (SIMRS) to support the quality of services in the health sector since 2015 which is integrated in each part of the RSIA Bunda Arif. Some of the problems of SIMRS used are patients unable to register online which results in a queue buildup at the registration site, and the absence of information services about the doctor's practice schedule which causes patients to not know the latest doctor's practice schedule. Development of information systems requires a strategic planning of information systems so that information systems that will be built can improve work efficiency, management effectiveness and improve competitiveness or improve the organization's competitive advantage by changing the style and manner of doing business. The information system strategy must be carried out using the Ward and Peppard method with SWOT analysis techniques (Strengths, Weaknesses, Opportunity, Threat) and IT Balance Scorecard (BSC) in an effort to improve the performance of RSIA Bunda Arif business activities. The results of this study will produce proposals and recommendations in the form of a portfolio to the RSIA Bunda Arif Purwokerto in the development of business processes carried out and how information systems can support existing business processes.